Return and Refund Policy

Return & Refund Policy

Last updated: April 2026

Customer satisfaction is our priority. If you are not satisfied with your purchase, here's how to proceed.

1. Right of withdrawal

You have the right to return any product within 14 days from the date of receipt, without providing any reason, in accordance with Legislative Decree 206/2005 (Consumer Code).

2. Conditions for returns

To be accepted, the returned product must be:

In original, unused, and undamaged condition
In its original packaging with all included accessories
Accompanied by the receipt or order confirmation

3. How to make a return

To initiate a return process:

Contact us via the Contact Us page within 14 days of receipt
Provide your order number and the reason for the return
Await instructions for return shipping

4. Return shipping costs

Return shipping costs are borne by the customer, unless the product is defective or not in conformity with the order.

5. Refund

Once the returned product is received and verified, we will process a refund within 14 days using the same payment method used for the purchase.

6. Defective or incorrect products

If you have received a defective product or one different from what you ordered, please contact us immediately. We will arrange for replacement or a full refund, including shipping costs.